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Delivers Essential Caller And Campaign Information Directly To Your Agent As The Phone Rings

On-Line CTI integrates directly with your telephone system to allow seamless interaction between On-Line Call Center or other CRM systems, and your Sales Agent’s telephone.
When your telephone rings, On-Line CTI will read the number dialed by the Customer, and information from your existing caller database will automatically appear on-screen.  These “screen pops” will also give your Agent special Campaign information, allowing your Agents to stay up-to-date with offers and be more productive.

ON-LINE CTI FEATURES:

• Agent screen pop providing DNIS, ANI and any other relevant information we can match in a database lookup
• Automatically loads customer and order history (for repeat callers) or sales order entry for new callers
• Automatically loads the proper sales script based on the toll-free number called by the customer
• Allows any phone number in the application to become hyperlinked for one-click dialing so that agents are quickly, accurately, and automatically connected
• Works with 3rd party web services to deliver real-time address and demographic information about the caller

CALL CONTROL:

• ACD login and logout, available and unavailable (Do Not Disturb)
• Ability to answer incoming calls and release calls
• Dial number, transfer call, place call on hold, conference call and speed dial

APPLICATION CONTROL:

• Dynamically configure what actions can be taken based on type of call or caller
• Launch other desktop applications such as Act! or MS Outlook when receiving or making calls
• Provide Agents with a fully moveable, docking, collapsible soft-phone interface with dial pad, ACD keys and real-time status display panel