On-Line Technologies - On-Line Call Center Reporting

Meaningful Reports To Make
Day-To-Day Business Decisions

On-Line Call Center includes all of the same great features of On-Line Commerce Center, and adds Call Center Sales, Agent Performance, Manpower Projections, Time Card & Commissions, and Call Forecasting. In addition, it also allows for seamless integration with most Telephone systems to further reduce remedial tasks and provide accurate blended call and order reports and real-time performance dashboards.

Reporting

Any good solution can capture data, but what really counts is its ability to present that data in easy to follow meaningful reports. On-Line Commerce Center delivers drill-down style reports that offer precise information to make critical day-to-day business decisions.

Our reports give you the insight to run all aspects of your business. Use the Export Options to automatically open Reports in MS Excel and Acrobat Reader PDF format to combine with other data or documents. Also supports HMTL, XML and Comma delimited formats for more robust integrations.

REPORTS INCLUDE:

Campaign Advertising Source Reports
Auto-Ship/Continuity Projection & Retention Reports
Product Sales Reports
Customer Service Activity Reports
Payment Processing Reports
Shipment Processing Reports
Agent Performance Reports
Time Card Reports
Commission Reports
Media Spending Reports
Media ROI Reports
Call Reports
Sales Reports