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For those organizations with a significant amount of sales and customer service resources using the telephone, On-line Call Collector™ is a must have add-on to On-line Call Center™.  It features the ability to connect with your existing phone system to capture and store call data. This call data is then used to create robust Blended Reporting and Dashboards with your Sales and Customer Service data.

ON-LINE CALL COLLECTOR FEATURES INCLUDE:

• Calls In, Answered, Dropped, Short, and Service Level,
• Campaign Performance Dashboard
• Blended Call and Order Reporting
• Call Reporting with Ring Time and Talk Time