Home » Products » Campaing Management

On-Line Call Center includes all of the same great features of On-Line Commerce Center, and adds Call Center Sales, Agent Performance, Manpower Projections, Time Card & Commissions, and Call Forecasting. In addition, it also allows for seamless integration with most Telephone systems to further reduce remedial tasks and provide accurate blended call and order reports and real-time performance dashboards.

Campaign Management

You’re spending a lot of time and money on research, product development, and production of your advertisements. Even more is spent on getting your message out there, so tracking and tuning your evolving campaigns means you control the results.

CAMPAIGN MANAGMENT FEATURES INCLUDE:

• Calls and orders are always sourced to their respective advertisement or campaign promotion.
• Control pricing, discounts and business rules for any product offer. Offers can automatically trigger multiple items, payments and continuity product to be fulfilled.
• Cross-Selling & Up-Selling – Products are classified and grouped by the way you want them to be sold and reported.
• Telemarketing Scripts with richly formatted text, graphics, links and FAQs are a few examples of information that can be presented to your agents.
• Create your own custom fields with drop-down lists, date ranges or numeric restrictions to collect special data.
• Strictly enforce rules for payment options for credit cards, checks, COD and terms down to the product offer. Our Country and State preferences allow you to control where in the world you can ship specific products.
• Products optionally enroll into continuity (auto-ship) programs with options that allow you to customize a program to fit the customer’s individual lifestyle.
• Our survey engine allows you to collect data with conditional branching to additional questions based on answers.  Surveys can be attached to calls and orders or used for quality assurance.
• Return on Investment Reporting – Know exactly how your media is performing up to the minute. Compare ad copy, stations, media types, markets and more.