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On-Line Commerce Center is perfect for Order Management and Customer Service(CRM) for small and midsize businesses. It will automate daily processing tasks, enable first contact resolution to customer service inquiries, and provide consistent reporting across all order channels.
Customer Service (CRM)
The diverse set of CRM (Customer Relationship Management) features allows you to locate customers quickly and perform support tasks with ease.
Enjoy a 360 degree view across all channels of customer orders and interactions. Our CRM also features a robust auto-ship/continuity engine that allows your Agents to customize a Customer’s future shipments, including: changes to price, interval between shipments, and types of products to auto-ship.
WITH OUR CUSTOMER SERVICE SOLUTION YOU CAN:
- Provide an overview of Customer History and value with our Customer Detail Center
- Have complete customizable control of your Continuity Programs and Installment Billing
- Have an accurate Order History for each customer with required Reason Codes and Audit Trails
- Have complete Return Merchandise Authorization (RMA) and credit tools
- Automatically generate Notification e-mails based on Customer Service Activities
- Schedule and assign Customer callbacks.
- Monitor Agent And Campaign Activity Reports
- Perform a variety of Customer Service Activities: holds, cancels, shipment tracking and much more…
- Access your business worldwide with our 100% web-based secure access.
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