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On-Line Call Center includes all of the same great features of On-Line Commerce Center, and adds Call Center Sales, Agent Performance, Manpower Projections, Time Card & Commissions, and Call Forecasting. In addition, it also allows for seamless integration with most Telephone systems to further reduce remedial tasks and provide accurate blended call and order reports and real-time performance dashboards.

Dashboards

Get Instant Performance Statistics With Blended Call And Order Data!

On-line Call Collector provides clear and pertinent performance data so you can monitor and control both your Sales Agents and Campaigns.  Empower your Sales Managers with multiple visual tools that keep the focus on Company and Client performance goals.
Individually customize each Dashboard with Staff and Sales metrics that you control, to visually point out strengths and weaknesses on your Sales Floor.  On-line Dashboards is securely accessible from any Internet connection, so you are always in touch.

WITH ON-LINE DASHBOARDS YOU CAN:

• Keep track of your Call Center from Anywhere
• Monitor multiple Campaigns at once, using numerous Dashboards
• Focus your Sales Managers on Campaign and Agent Performance
• View specific times of the day to analyze problem areas
• Create your own Campaign and Sales Thresholds to customize Dashboards for your business needs

• Compare Agents to Sales Floor Average and Campaign Thresholds
• Know how your Sales Floor is performing with up-to-the-minute reporting
• View Sales Charting Daily or Weekly, depending on preference.