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On-Line Call Center includes all of the same great features of On-Line Commerce Center, and adds Call Center Sales, Agent Performance, Manpower Projections, Time Card & Commissions, and Call Forecasting. In addition, it also allows for seamless integration with most Telephone systems to further reduce remedial tasks and provide accurate blended call and order reports and real-time performance dashboards.

Sales Management

Give your Sales Agent’s the knowledge and the power to maximize every customer interaction.

With On-Line Call Center you can apply all of your business rules, from accepted payment methods, to the collection of state and local taxes.  On-Line Call Center will make sure that every order your Agents submit will be a valid sale that follows all of your unique business rules. 

Our dynamic scripting engine will automatically tell your Agent’s which offer the Customer is responding to, decreasing call times and increasing efficiency.  Insert FAQ’s, closing statements, or any other useful sales tools directly into the call script, improving the quality of every customer interaction and dramatically increasing an Agent’s ability to cross-sell or up-sell the original offer.  If an offer isn’t working, make instant campaign changes that immediately take effect and ensure that your entire sales force is on the same page.

SALES FEATURES INCLUDE:

• Fully customizable product offers allows you to constantly change the amount and price of your products to find the most successful offer
• Installment billing option giving you more flexibility in your payment methods ensuring a higher percentage of approved sales.
• Fully customizable Auto-ship engine will empower your Agents to satisfy every Customer’s individual needs.
• Our unique call dispositions will take inbound leads and turn them into a TCPA compliant outbound call list, maximizing your Call Center’s efficiency.
• Take all of the thinking out of selling by removing the variables that Sales Agents normally need to worry about: collecting taxes, valid payment methods, state specific regulations, etc…
• Motivate your Sales Agents by giving them access to a running total of their commissions. 
• Give your Sales Agents the opportunity to manage themselves by providing them with access to all of their own individual sales statistics. 
• Ensure every order is a sale with our Real-Time Authorization option.
• Campaign driven sales processes
• Enforced sales rules for tax collection, State specific regulations and payment methods, holds and more...